• Back N Co., Ltd. is committed to providing customers with a superior shopping and after-sales experience through our comprehensive warranty policy:  
• Products are warranted by the manufacturer for standard use (minimum 1 year and up to 2 years depending on the product type), effective from the date specified on the receipt.  
• The warranty covers normal usage as outlined in the product manual or accompanying documentation within the packaging. Warranty exclusions include damage caused by accidents, drops, water exposure, or natural disasters under any circumstances.  
• Back N Co., Ltd. reserves the right to revise or amend the warranty conditions without prior notice.

• Warranty details are specified in the product description for each item.  
• Warranty claims are valid only under the terms outlined by the company and based on usage conditions set forth by the manufacturer. 

• Damage to products or accessories such as cracks, burns, dents, bending, warping, or missing parts will void the warranty immediately.  
• Damage caused by accidents, natural disasters (e.g., lightning strikes, floods, fires, earthquakes), or pests will void the warranty.  
• Issues resulting from improper installation, repair, unauthorized modifications, or the use of unapproved components will void the warranty.  
• Damage due to misuse, improper storage, or abnormal conditions such as adhesive residue, rust, water stains, animal waste, or circuit damage will void the warranty.  
• Cosmetic issues such as color fading or minor scratches are not covered under the warranty.  
• Products with incomplete packaging, missing components, or tampered warranty seals will not be accepted for warranty claims.  
• Products cannot be returned if the package has been opened or the product has been used. 

• Products that are defective within 7 days from the date of purchase (based on the receipt) are eligible for replacement under the following conditions:  
• The product is confirmed to be defective.  
• The product remains in its original condition without signs of damage such as cracks, burns, dents, scratches, or missing components.  
• All included accessories (e.g., box, foam, manuals, freebies) must be intact.  
• The replacement is subject to inspection and approval by company staff.  
• Products exceeding the 7-day period are eligible for repair claims instead of replacement.  
• Clearance items and demo units are sold without a warranty, as specified at the time of sale.

• Customers may exchange products within 7 days of receipt (based on shipping records) under the following conditions:
• Defects or damage due to manufacturing.
• Incorrect model, color, or size received.
• The product must be unused, with all accessories included.

• Products purchased with incorrect model, color, or size.
• Damaged or incomplete packaging.
• Missing accessories.
• Products received over 7 days ago.
• Clearance sale items and free gifts.

• The Support Team will inspect the product within 3-7 business days and contact the customer with the results.
• If the product is found to be undamaged, it will be returned to the customer. If a defect is found, a replacement will be sent.

The company will cover shipping costs for product exchanges within 7 days of purchase due to company error only.

The company reserves the right to amend the exchange/return policy without prior notice.